Cogito wrote:
Rant On:
I ordered All-in-One Aikido kit from GlassWare on October 27th.
From October 27th onwards, I sent email on Oct 28th and 29th to cancel the order. No response from GlassWare. They refunded $18 to my paypal account and shipped rest of the kit on November 5th. Since then I sent them 2 more emails. Still no response.
Never had this kind of experience with any online vendor until now.
Rant Off;
Update:
GlassWare/Broskie never responded to my emails. Fortunately I paid using PayPal. Few weeks ago, I decided to file a claim with Paypal seeking full refund and pre-paid return shipping to send the kit back. PayPal gives vendors 6 days to respond to their query. Like clockwork, on the 6th day, PayPal credited my account the amount I paid Glass-Ware store. And on the 9th, I received a return shipping label from GlassWare.
That is really odd. Broskie is just not communicating with his customers after receiving the payment. Once PayPal is involved, he was very prompt.
Does not speak well about Broskie/Glass-Ware's business practices.